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Frequently Asked Questions (FAQs)

Need help? Take a look at some of our most Frequently Asked Questions.

How many windows do you install a day?

We don't rush here at active and pride ourselves on a quality finish so only three windows a day.

Do you offer supply only?


How long does it take from placing the order to installation?

We would hope to install your new windows and doors between two and six weeks depending on how busy we are.

Is your team qualified?

Yes both the surveyor and installation team are NVQ qualified.

How long is your guarantee?

We offer a 10yr guarantee from Active and a home pro insurance back guarantee which is also 10 year.

If you can't find the answer to your question and still need help? Contact Us.